100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase (mail delivery*) simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
* Please note that returns only apply to accessories (NOT BICYCLES)
SHIPPING (Continental U.S.)
Four shipping options are offered for merchandise delivery:
This only applies to accessories. Bikes must be purchased in store
|Order Amount||Standard Shipping||2 Day (weekdays)||1 Day (weekdays)||Store Pickup*|
|Up to $50.00||$7.99||$19.99||$34.99||FREE|
|$150.01 and over||$13.99||$25.99||$39.99||FREE|
Note: Orders usually ship one business day after being placed.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
If there’s a problem with something you purchased from us *excluding bicycles, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will NOT accept any item that has been installed or used. All returned items must be received in an unused condition with it's original packaging. All returns are subject to inspection. We will refund or credit you once we have inspected them to be sure that they are in new condition and have not been installed or used. If the return item seems to be used or mishandled in anyway you will not receive a refund and be required to pay shipping to get item back. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
The Cosmic Wheel stands behind all manufacturers warranties. All items must be inspected by us and/or the manufacturer to be deemed a warranty. If covered under warranty, items may be repaired or replaced at the manufacturers discretion. All warranty items must be accompanied by the original sales receipt. No exceptions.
*Please note that all bicycles are not returnable.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.